High Technology Seminars Presenters-Human Error Prevention and Root Cause Analysis

Human Error; Human Error Prevention; Human Error Reduction: Error; Human Performance; Human Performance
Improvement; Root Cause Analysis; Corrective Action; Process Improvement

BW (Ben) Marguglio

Gregory S. Gay James O. Hill, P.E. Terrell E. Horne Danny W. Jones Valery Krasnoslobodtsev, Ph.D. Paul Mills Duke Okes Lori Silverman Glenn Tanzman

BW (Ben) Marguglio - President; BW (Ben) Marguglio, LLC

Management and technical consultant with fifty-seven years of experience in high technology enterprises, formerly as a corporate executive – including executive level director and division director positions with experience as a management team leader for multi-million dollar design and construction projects and a management team member for a multi-billion dollar design and construction project.

Preeminent expert on human error prevention/reduction, originator of the new and unique “Human Error Causal Factors” taxonomy, and presenter of the acclaimed "Human Error Prevention" Seminar.

Expert on risk identification, risk assessment, risk management, and root cause analysis tools and techniques.

Expert on management systems – including systems for project management; design engineering; procurement; fabrication, assembly, construction and installation; maintenance; and operations - with safety, quality and environmental protection considerations.

Fellow of the American Society for Quality (ASQ) since 1974 and ASQ Certified Quality Engineer, Reliability Engineer, Quality Auditor, and Manager of Quality / Organizational Excellence..

Author of more than 150 technical and management papers and presentations and three books:
   • Quality Management Systems in the Nuclear Industry; American Society for Testing & Materials; 680 pages; 1977;
   • Environmental Management Systems; Marcel Dekker, Inc; 208 pages; 1991;
   • Human Error Prevention; Bookinars, Inc.; 416 pages; 2009.

Recipient of multiple awards.

Gregory S. Gay

Worked with the application of GD&T principles for over 20 years.

Instructed for five community colleges, a university, various companies and the American Society for Quality (ASQ).

Well known as a resource for GD&T training. Has unique ability to master this very technical subject, yet translate it to the inspector and technician level where much of the GD&T work is being applied. Assisted Design Engineering with GD&T print reviews and acted as a liasion between Design Engineering and Quality departments.

Held numerous quality-related positions: Quality Engineering, Warranty Analysis, Supplier Quality Engineer, Gage R&R, Quality Analysis, Quality System Consulting, Inspection, Metrology, Quality Auditing, and CMM Layout.

Formerly an adjunct faculty member at community colleges and currently teaching a metrology lab at a university.

ASQ Fellow.

ASQ Certified as a: Quality Engineer, Quality Auditor, Quality Technician, Quality Inspector.

Multiple award recipient, including the ASQ Testimonial Award from the Members and Directors of ASQ for leadership and distinguished service as a GD&T Tutorial Instructor, ASQ Certification Board Distinguished Service Award, ASQ Inspection Division Inspector of the Year 1990.

Bachelors degree from Western Michigan University.

James O. Hill, P.E.

Jim is the former Director of Performance Assessment for the Nuclear Management Company in Hudson, WI.   NMC operates nuclear plants at six different sites in four different states.

Jim’s education and credentials include:
    BS, Electrical Engineering, University of Illinois;
    MBA, Cardinal Stritch University, Milwaukee, Wisconsin;
    Licensed as a Senior Reactor Operator by the Nuclear Regulatory Commission;
    Professional Engineer in Minnesota and Wisconsin;
    Senior Member of the American Society of Quality, including certification as Quality Manager and Quality Auditor;

Member of the Minnesota Quality Council Board of Evaluators and serving   as a Team Leader and Evaluator Trainer for the Minnesota Quality Award. The MQA process uses the Baldrige criteria for Performance Excellence to provide businesses and non-profit organizations feedback on their organization’s performance, identifying strengths and areas for further improvement. Jim also provides orientation training to new evaluators.

Member of the Nuclear Energy Institute’s (NEI) Standard Nuclear Performance Model working group, which maintains and updates a business enterprise process model for the operation of a nuclear plant.

Jim’s previous work experience includes:
    The US Navy nuclear submarine service;
    Stone & Webster Engineering supporting the construction of the Millstone 3 nuclear plant in Connecticut;
    Superintendent of Engineering and at the Prairie Island Nuclear Plant in Red Wing, Minnesota, at which time he received the
         Electric Power Research Institute’s Applied Technology Award for the installation of a digital control system;
    Quality Manager at the Prairie Island Nuclear Plant;
    Director of Quality for Northern States Power Nuclear Generation.

Jim is also a contributing author and presenter for various publications and conferences.

Terrell E. Horne

Over 45 years of experience in management and education and training, having managed several aeronautical systems organizations at the executive level while serving in the United States Air Force, and having served as an academic department head at the Stevens Institute of Technology, New Jersey. Retired from the USAF at the rank of Colonel and has a pilot rating of "Command Pilot".

Following retirement from the USAF, over 25 years experience as a Quality Assurance Manager and Project Manager. Former Contractor Quality Assurance Manager for the Department of Energy (DOE) Gas Centrifuge Enrichment Program. Former Environmental Project Manager for the DOE Hazardous Waste Remedial Actions Program.

Certified by the Registrar Accreditation Board (RAB) as an Environmental Management Systems Auditor (E052017). Completed the ANSI-RAB ISO 14001 EMS Lead Auditor Course and the RAB ISO 9001 QM Lead Assessor Course, as well as the EARA ISO 14001 Lead Assessor Course. Also completed the ISO 9001:2000 Transition Course.

Active member of the United States Technical Advisory Group (TAG) to the International Organization for Standardization (ISO) Technical Committee (TC) 207 since 1994. Also participates on the United States TAG TC 176.

Developed an ISO 14001 EMS Workshop for DOE and presented the workshop at various DOE facilities. Also presented the ANSI-RAB-approved ISO 14001 Lead Auditor Course and the ISO 14001 Implementation Course.

Past Chairman and the Immediate Past Treasurer of the American Society for Quality, Energy and Environmental Division (EED). Presenter of numerous EED-sponsored seminars and workshops.

Education: BS, Business Administration, George Washington University; BS, Aeronautical Engineering, Air Force Institute of Technology; BS, Industrial Management, Georgia Institute of Technology; US Army War College; USAF Air Command and Staff College; USAF Pilot Training.

Danny W. Jones

Danny Jones began his career with The HON Company in the Cedartown, Georgia facility. During the past twenty-eight years he has held various distribution and manufacturing management positions as HON converted to lean business practices using “rapid continuous improvement” in the company’s Kaizen Program as a tool to implement process improvements. Danny has lead improvement teams in all areas of the business.

The HON Company has received past recognition as one of the “World’s 100 Best-Managed Companies” by Industry Week, one of the “400 Best Big Companies in America” by Forbes, and one of “America’s Most Admired Companies” by Fortune.

The lean manufacturing system instituted by Danny and his team members at The Cedartown facility has allowed the plant to be acknowledged as a benchmark for lean systems within HON and the office furniture industry. In 2003, the plant was the recipient of the Shingo Prize for Excellence in Manufacturing; in 2004, the recipient of the Georgia Oglethorpe Award; in 2005, the recipient of Industry Week’s Top Ten Plants in North America; in 2006, the recipient of The Georgia Manufacturer of the Year Award.

Danny has been mentored by the Shingijutsu Consulting Group and has participated in over 200 Kaizen breakthrough events. Danny has been a national Shingo Prize Examiner since 2003, and has helped North Carolina and Georgia launch a state prize. He is actively involved with The Association for Manufacturing Excellence, and currently serves on the Southeastern Board of Directors as Vice President of Communication. He achieved Bronze Lean Certification in 2007 through the SME, AME, and Shingo Prize Lean Certification Program, and he is a qualified facilitator for the Lean Bronze Preparatory Seminar.

Valery Krasnoslobodtsev, Ph.D.

Dr. Krasnoslobodtsev earned his Ph.D. in Mechanical Engineering from the State Technical University of St. Petersburg, St. Petersburg, Russia, and has 23 years of varied experience as a TRIZ consultant and TRIZ solver, project manager, principal engineer, professor associate, and scientific researcher. He is experienced in scientific and innovative management in companies such as Samsung Electronics in South Korea, SMC in Japan, and Ford Motor in the US. At Samsung, he participated in TRIZ training for more than 70 engineers. Also, at Samsung, he was twice recognized with Samsung’s Award for Excellence in Engineering. To date, he has been an innovation manager and consultant for more than forty 40 projects in the fields of computers, digital cameras, home appliances (air conditioners, air cleaners, washing machines, refrigerators), LCDs, optical lens, printers, robotics, and TVs. He is experienced in the development, application and teaching of TRIZ, including TRIZ software. He is experience in using TRIZ in Design for Six Sigma, and in Value Engineering Analysis. With a mechanical and electromechanical engineering background, his main interests are TRIZ (as a certified specialist), robotics, automation, and aerohydrodynamics. He is the author of 154 scientific publications, and 5 books, including one on TRIZ. He has 110 inventions.   Many of his patents have been implemented.

Paul Mills

Mr. Mills received his BS degree in Biochemistry and his MBA in Management from Michigan State University. He has over 25 years experience in managing environmental research and quality assurance programs. He served as an expert panel member who helped to develop and establish EPA's Quality Assurance Program. He helped develop and lead the operation of EPA's Superfund Contract Laboratory QA Program. He assisted in the development of methods, reference materials, and quality control procedures for EPA's Love Canal investigation. He has developed and audited QA Programs under DOE, EPA, and DOD requirements. He is the QA Manager for CSC, under the US Air Force Center for Environmental Excellence; Global Engineering, Integration, and Technical Assistance contract. He provides QA consultation for government clients in CSC’s Regulatory Services business area.

Mr. Mills had a major role in establishing analytical chemistry data management support services for investigation and remediation of contaminated groundwater at the Massachusetts Military Reservation on Cape Cod, MA.

He reviewed analytical chemistry data for the bioremediation of oil-contaminated beaches at Valdez, Alaska, and from the EPA’s incineration of dioxin-contaminated soil at Times Beach, MS. Mr. Mills also directed field and off-site analytical laboratory QA Programs for analysis of soils and ash during the incineration of explosives-contaminated soils at Nebraska’s Cornhusker Army Ammunition Plant.

Mr. Mills served as an Expert Panel member to evaluate the results of soil sampling and analysis on the National Institutes of Heath campus, Bethesda, MD in response to community concerns about dioxin emissions from medical pathological waste incinerators.

He was Team Leader on a $45M World Bank mission to investigate and recommend funding for laboratory testing and pollution monitoring needs in four highly industrialized and populated states in India.

Mr. Mills is a Certified Professional Chemist, Certified Quality Manager, Certified Quality Auditor, and Certified Software Quality Engineer. Mr. Mills provides consulting services in software quality assurance, data management, and environmental investigations. He is an instructor for his local ASQ Section, providing training courses to prepare students to take ASQ certification examinations. He is also an instructor at the University of Phoenix’s Northern Virginia Campus. He has presented several papers and a workshop on ISO 17025, the standard adopted by the National Environmental Laboratory Accreditation Conference (NELAC). He served on the NELAC Membership Committee for 2 years.

Duke Okes

30 years experience as a quality professional involved in equipment, product and management system improvement.

ASQ Fellow and certified as a manager of quality / organizational excellence, quality engineer and quality auditor.

Co-instructor of the ASQ CQM/OE refresher course and developer / primary instructor of the ASQ root cause analysis course.

Co-editor of the Certified Quality Manager Handbook (2^nd ed.) and contributor to the Certified Quality Engineer Handbook (1^st ed.).

Author of numerous articles for Quality Progress, Quality World, Quality Forum, Manufacturing Engineer, The Manufacturer, APICS-The Performance Advantage and Business Improvement Journal.

Presenter at more than 100 local, regional, national and international meetings and conferences on quality management.

Former adjunct professor of statistics and management research.

Former examiner for the Tennessee Center for Performance Excellence award.

Lori Silverman

More than 20 years of experience as a consultant in business strategy, organizational change, and performance improvement, guiding organizations in fifteen industries as diverse as professional and trade associations, petroleum, chemical distribution, paper, health care, financial services, insurance, manufacturing, airline, high technology, and government and military units.

Member of the National Speakers Association, having presented to thousands of individuals and keynoted at more than 55 conferences on topics ranging from the humorously edu-taining “Schmoozing: Meet, Greet and Speak with Ease” to critical business topics such as “From Vision to Action: Strategic Planning in Uncertain Times.”

Author of more than 75 articles and workbooks on the topics of strategic planning, teamwork, self-managed teams, organizational transformation, achieving customer satisfaction, influencing others and using stories to achieve business results.

Certified to use the Myers Briggs Type Indicator since 1984.

Major contributor to, Quality, Productivity & Competitive Position (Dow Jones-Irwin, 1990), a book about the seven management and planning tools.

Co-author of Critical SHIFT: The Future of Quality in Organizational Performance (ASQ Quality Press, 1999) and Stories Trainers Tell (Jossey-Bass/Pfeiffer, 2003).

Author/editor of Wake Me Up When the Data Is Over: How Organizations Use Stories to Drive Results (Jossey-Bass/Wiley, 2006), which debuted in the top 100 books on Amazon.

Adjunct instructor at the Fluno Center for Executive Education at the University of WI-Madison and the School of Continuing Education at the University of WI-Milwaukee

Glenn Tanzman

Glenn Tanzman is a management and technical consultant.

In over 35 years of manufacturing experience, he formerly held positions as Quality Manager, Director of Materials Management, Director of Operations, Plant Manager, and VP of Manufacturing at companies including Avon Products, Swingline, Blumberg/Excelsior, and Zumtobel Staff Lighting.

He is a RoHS and REACH subject matter expert.

Recently, he was selected to serve on the ASTM F40 Committee. This committee is establishing tools and protocols for supply chain activities for Declared Substances relating to RoHS and REACH Directives.

He developed and presented courses in Warehouse Management and Inventory Management offered by HVTDC and ITAC. At Marist College, as a Visiting Professor, he taught Operational Excellence in the MBA Program and currently teaches Operations Management.

He is an ISO 9001 / ISO 14001 Certified Lead Auditor and has achieved the RABQSA-OI level as a Business Improvement QMS Auditor. He is a Certified Manufacturing Engineer from SME and has received CPIM certification from APICS, the Association for Operations Management.

Glenn Tanzman has an MBA from Fairleigh Dickinson University and a BS in Chemistry from CCNY.

BW (Ben) Marguglio - President; BW (Ben) Marguglio, LLC Management and technical consultant with fifty-seven years of experience in high technology enterprises, formerly as a corporate executive – including executive level director and division director positions with experience as a management team leader for multi-million dollar design and construction projects and a management team member for a multi-billion dollar design and construction project. Preeminent expert on human error prevention/reduction, originator of the new and unique “Human Error Causal Factors” taxonomy, and presenter of the acclaimed "Human Error Prevention" Seminar. Expert on risk identification, risk assessment, risk management, and root cause analysis tools and techniques. Expert on management systems – including systems for project management; design engineering; procurement; fabrication, assembly, construction and installation; maintenance; and operations - with safety, quality and environmental protection considerations. Fellow of the American Society for Quality (ASQ) since 1974 and ASQ Certified Quality Engineer, Reliability Engineer, Quality Auditor, and Manager of Quality / Organizational Excellence.. Author of more than 150 technical and management papers and presentations and three books: • Quality Management Systems in the Nuclear Industry; American Society for Testing & Materials; 680 pages; 1977; • Environmental Management Systems; Marcel Dekker, Inc; 208 pages; 1991; • Human Error Prevention; Bookinars, Inc.; 416 pages; 2009. Recipient of multiple awards.
Gregory S. Gay Worked with the application of GD&T principles for over 20 years. Instructed for five community colleges, a university, various companies and the American Society for Quality (ASQ). Well known as a resource for GD&T training. Has unique ability to master this very technical subject, yet translate it to the inspector and technician level where much of the GD&T work is being applied. Assisted Design Engineering with GD&T print reviews and acted as a liasion between Design Engineering and Quality departments. Held numerous quality-related positions: Quality Engineering, Warranty Analysis, Supplier Quality Engineer, Gage R&R, Quality Analysis, Quality System Consulting, Inspection, Metrology, Quality Auditing, and CMM Layout. Formerly an adjunct faculty member at community colleges and currently teaching a metrology lab at a university. ASQ Fellow. ASQ Certified as a: Quality Engineer, Quality Auditor, Quality Technician, Quality Inspector. Multiple award recipient, including the ASQ Testimonial Award from the Members and Directors of ASQ for leadership and distinguished service as a GD&T Tutorial Instructor, ASQ Certification Board Distinguished Service Award, ASQ Inspection Division Inspector of the Year 1990. Bachelors degree from Western Michigan University.
James O. Hill, P.E. Jim is the former Director of Performance Assessment for the Nuclear Management Company in Hudson, WI. NMC operates nuclear plants at six different sites in four different states. Jim’s education and credentials include: BS, Electrical Engineering, University of Illinois; MBA, Cardinal Stritch University, Milwaukee, Wisconsin; Licensed as a Senior Reactor Operator by the Nuclear Regulatory Commission; Professional Engineer in Minnesota and Wisconsin; Senior Member of the American Society of Quality, including certification as Quality Manager and Quality Auditor; Member of the Minnesota Quality Council Board of Evaluators and serving as a Team Leader and Evaluator Trainer for the Minnesota Quality Award. The MQA process uses the Baldrige criteria for Performance Excellence to provide businesses and non-profit organizations feedback on their organization’s performance, identifying strengths and areas for further improvement. Jim also provides orientation training to new evaluators. Member of the Nuclear Energy Institute’s (NEI) Standard Nuclear Performance Model working group, which maintains and updates a business enterprise process model for the operation of a nuclear plant. Jim’s previous work experience includes: The US Navy nuclear submarine service; Stone & Webster Engineering supporting the construction of the Millstone 3 nuclear plant in Connecticut; Superintendent of Engineering and at the Prairie Island Nuclear Plant in Red Wing, Minnesota, at which time he received the Electric Power Research Institute’s Applied Technology Award for the installation of a digital control system; Quality Manager at the Prairie Island Nuclear Plant; Director of Quality for Northern States Power Nuclear Generation. Jim is also a contributing author and presenter for various publications and conferences.
Terrell E. Horne Over 45 years of experience in management and education and training, having managed several aeronautical systems organizations at the executive level while serving in the United States Air Force, and having served as an academic department head at the Stevens Institute of Technology, New Jersey. Retired from the USAF at the rank of Colonel and has a pilot rating of "Command Pilot". Following retirement from the USAF, over 25 years experience as a Quality Assurance Manager and Project Manager. Former Contractor Quality Assurance Manager for the Department of Energy (DOE) Gas Centrifuge Enrichment Program. Former Environmental Project Manager for the DOE Hazardous Waste Remedial Actions Program. Certified by the Registrar Accreditation Board (RAB) as an Environmental Management Systems Auditor (E052017). Completed the ANSI-RAB ISO 14001 EMS Lead Auditor Course and the RAB ISO 9001 QM Lead Assessor Course, as well as the EARA ISO 14001 Lead Assessor Course. Also completed the ISO 9001:2000 Transition Course. Active member of the United States Technical Advisory Group (TAG) to the International Organization for Standardization (ISO) Technical Committee (TC) 207 since 1994. Also participates on the United States TAG TC 176. Developed an ISO 14001 EMS Workshop for DOE and presented the workshop at various DOE facilities. Also presented the ANSI-RAB-approved ISO 14001 Lead Auditor Course and the ISO 14001 Implementation Course. Past Chairman and the Immediate Past Treasurer of the American Society for Quality, Energy and Environmental Division (EED). Presenter of numerous EED-sponsored seminars and workshops. Education: BS, Business Administration, George Washington University; BS, Aeronautical Engineering, Air Force Institute of Technology; BS, Industrial Management, Georgia Institute of Technology; US Army War College; USAF Air Command and Staff College; USAF Pilot Training.
Danny W. Jones Danny Jones began his career with The HON Company in the Cedartown, Georgia facility. During the past twenty-eight years he has held various distribution and manufacturing management positions as HON converted to lean business practices using “rapid continuous improvement” in the company’s Kaizen Program as a tool to implement process improvements. Danny has lead improvement teams in all areas of the business. The HON Company has received past recognition as one of the “World’s 100 Best-Managed Companies” by Industry Week, one of the “400 Best Big Companies in America” by Forbes, and one of “America’s Most Admired Companies” by Fortune. The lean manufacturing system instituted by Danny and his team members at The Cedartown facility has allowed the plant to be acknowledged as a benchmark for lean systems within HON and the office furniture industry. In 2003, the plant was the recipient of the Shingo Prize for Excellence in Manufacturing; in 2004, the recipient of the Georgia Oglethorpe Award; in 2005, the recipient of Industry Week’s Top Ten Plants in North America; in 2006, the recipient of The Georgia Manufacturer of the Year Award. Danny has been mentored by the Shingijutsu Consulting Group and has participated in over 200 Kaizen breakthrough events. Danny has been a national Shingo Prize Examiner since 2003, and has helped North Carolina and Georgia launch a state prize. He is actively involved with The Association for Manufacturing Excellence, and currently serves on the Southeastern Board of Directors as Vice President of Communication. He achieved Bronze Lean Certification in 2007 through the SME, AME, and Shingo Prize Lean Certification Program, and he is a qualified facilitator for the Lean Bronze Preparatory Seminar.
Valery Krasnoslobodtsev, Ph.D. Dr. Krasnoslobodtsev earned his Ph.D. in Mechanical Engineering from the State Technical University of St. Petersburg, St. Petersburg, Russia, and has 23 years of varied experience as a TRIZ consultant and TRIZ solver, project manager, principal engineer, professor associate, and scientific researcher. He is experienced in scientific and innovative management in companies such as Samsung Electronics in South Korea, SMC in Japan, and Ford Motor in the US. At Samsung, he participated in TRIZ training for more than 70 engineers. Also, at Samsung, he was twice recognized with Samsung’s Award for Excellence in Engineering. To date, he has been an innovation manager and consultant for more than forty 40 projects in the fields of computers, digital cameras, home appliances (air conditioners, air cleaners, washing machines, refrigerators), LCDs, optical lens, printers, robotics, and TVs. He is experienced in the development, application and teaching of TRIZ, including TRIZ software. He is experience in using TRIZ in Design for Six Sigma, and in Value Engineering Analysis. With a mechanical and electromechanical engineering background, his main interests are TRIZ (as a certified specialist), robotics, automation, and aerohydrodynamics. He is the author of 154 scientific publications, and 5 books, including one on TRIZ. He has 110 inventions. Many of his patents have been implemented.
Paul Mills Mr. Mills received his BS degree in Biochemistry and his MBA in Management from Michigan State University. He has over 25 years experience in managing environmental research and quality assurance programs. He served as an expert panel member who helped to develop and establish EPA's Quality Assurance Program. He helped develop and lead the operation of EPA's Superfund Contract Laboratory QA Program. He assisted in the development of methods, reference materials, and quality control procedures for EPA's Love Canal investigation. He has developed and audited QA Programs under DOE, EPA, and DOD requirements. He is the QA Manager for CSC, under the US Air Force Center for Environmental Excellence; Global Engineering, Integration, and Technical Assistance contract. He provides QA consultation for government clients in CSC’s Regulatory Services business area. Mr. Mills had a major role in establishing analytical chemistry data management support services for investigation and remediation of contaminated groundwater at the Massachusetts Military Reservation on Cape Cod, MA. He reviewed analytical chemistry data for the bioremediation of oil-contaminated beaches at Valdez, Alaska, and from the EPA’s incineration of dioxin-contaminated soil at Times Beach, MS. Mr. Mills also directed field and off-site analytical laboratory QA Programs for analysis of soils and ash during the incineration of explosives-contaminated soils at Nebraska’s Cornhusker Army Ammunition Plant. Mr. Mills served as an Expert Panel member to evaluate the results of soil sampling and analysis on the National Institutes of Heath campus, Bethesda, MD in response to community concerns about dioxin emissions from medical pathological waste incinerators. He was Team Leader on a $45M World Bank mission to investigate and recommend funding for laboratory testing and pollution monitoring needs in four highly industrialized and populated states in India. Mr. Mills is a Certified Professional Chemist, Certified Quality Manager, Certified Quality Auditor, and Certified Software Quality Engineer. Mr. Mills provides consulting services in software quality assurance, data management, and environmental investigations. He is an instructor for his local ASQ Section, providing training courses to prepare students to take ASQ certification examinations. He is also an instructor at the University of Phoenix’s Northern Virginia Campus. He has presented several papers and a workshop on ISO 17025, the standard adopted by the National Environmental Laboratory Accreditation Conference (NELAC). He served on the NELAC Membership Committee for 2 years.
Duke Okes 30 years experience as a quality professional involved in equipment, product and management system improvement. ASQ Fellow and certified as a manager of quality / organizational excellence, quality engineer and quality auditor. Co-instructor of the ASQ CQM/OE refresher course and developer / primary instructor of the ASQ root cause analysis course. Co-editor of the Certified Quality Manager Handbook (2^nd ed.) and contributor to the Certified Quality Engineer Handbook (1^st ed.). Author of numerous articles for Quality Progress, Quality World, Quality Forum, Manufacturing Engineer, The Manufacturer, APICS-The Performance Advantage and Business Improvement Journal. Presenter at more than 100 local, regional, national and international meetings and conferences on quality management. Former adjunct professor of statistics and management research. Former examiner for the Tennessee Center for Performance Excellence award.
Lori Silverman More than 20 years of experience as a consultant in business strategy, organizational change, and performance improvement, guiding organizations in fifteen industries as diverse as professional and trade associations, petroleum, chemical distribution, paper, health care, financial services, insurance, manufacturing, airline, high technology, and government and military units. Member of the National Speakers Association, having presented to thousands of individuals and keynoted at more than 55 conferences on topics ranging from the humorously edu-taining “Schmoozing: Meet, Greet and Speak with Ease” to critical business topics such as “From Vision to Action: Strategic Planning in Uncertain Times.” Author of more than 75 articles and workbooks on the topics of strategic planning, teamwork, self-managed teams, organizational transformation, achieving customer satisfaction, influencing others and using stories to achieve business results. Certified to use the Myers Briggs Type Indicator since 1984. Major contributor to, Quality, Productivity & Competitive Position (Dow Jones-Irwin, 1990), a book about the seven management and planning tools. Co-author of Critical SHIFT: The Future of Quality in Organizational Performance (ASQ Quality Press, 1999) and Stories Trainers Tell (Jossey-Bass/Pfeiffer, 2003). Author/editor of Wake Me Up When the Data Is Over: How Organizations Use Stories to Drive Results (Jossey-Bass/Wiley, 2006), which debuted in the top 100 books on Amazon. Adjunct instructor at the Fluno Center for Executive Education at the University of WI-Madison and the School of Continuing Education at the University of WI-Milwaukee
Glenn Tanzman Glenn Tanzman is a management and technical consultant. In over 35 years of manufacturing experience, he formerly held positions as Quality Manager, Director of Materials Management, Director of Operations, Plant Manager, and VP of Manufacturing at companies including Avon Products, Swingline, Blumberg/Excelsior, and Zumtobel Staff Lighting. He is a RoHS and REACH subject matter expert. Recently, he was selected to serve on the ASTM F40 Committee. This committee is establishing tools and protocols for supply chain activities for Declared Substances relating to RoHS and REACH Directives. He developed and presented courses in Warehouse Management and Inventory Management offered by HVTDC and ITAC. At Marist College, as a Visiting Professor, he taught Operational Excellence in the MBA Program and currently teaches Operations Management. He is an ISO 9001 / ISO 14001 Certified Lead Auditor and has achieved the RABQSA-OI level as a Business Improvement QMS Auditor. He is a Certified Manufacturing Engineer from SME and has received CPIM certification from APICS, the Association for Operations Management. Glenn Tanzman has an MBA from Fairleigh Dickinson University and a BS in Chemistry from CCNY.