Human Error; Human Error Prevention; Human Error Reduction; Error; Human Performance; Human Performance Improvement; Root Cause Analysis; Corrective Action; Process Improvement

PERFORMANCE SELF-ASSESSMENT – 2 DAYS
Ben Marguglio

Why This Seminar?

To an increasing extent, line organizations are being empowered to take the lead in problem identification and resolution and continuous improvement.  Performance self-assessment is one of the systems being used extensively for the implementation of this empowerment.

Audience

This seminar is designed specifically for those who may facilitate, plan or conduct (or manage the facilitation, planning or conduct) of performance self-assessments.

Learning Outcomes

Upon completion of this seminar, one will be able to:

  • Facilitate, plan and conduct performance self-assessment;
  • Design, implement and manage a performance self-assessment system;
  • Use “compliance-based”, “effectiveness-based”, “system-based”, “program-based”, “risk-based”, “performance-based”, and “results-based” elements in establishing the objectives, scope and data collection techniques for a performance self-assessment;
  • Design quantitative performance indicators for a wide variety of functions in the enterprise.

Outline

  • Self-assessment culture
  • Management’s role in self-assessment
  • Self-assessment levels to provide defense in depth

–– Individual contributor level
–– Peer reviewer level
–– First line supervisor level
–– Section and department level
–– Independent QA organization level – e.g., audit, surveillance, inspection
–– Plant or facility oversight organization level

  • Quality assessment, quality audit and quality surveillance contrasted to self-assessment

–– Definitions of each
–– Differences of each in terms of their requirements, objectives and methods
–– Benefits and cautions of each

  • Process for line organization section and department level self-assessment

–– Overview of the line organization section and department level self-assessment process
–– Selecting the self-assessment subject
–– Establishing the self-assessment objectives
–––- Effectiveness-based versus compliance-based
-––– Definitions of each
-––– Benefits and cautions of each
-––– Considerations in a regulatory environment
–– Establishing the self-assessment scope
-––– Risk-based versus non-risk-based
-––– Definitions of each
-––– Benefits and cautions of each
-––– Risk identification methods
-––– Considerations in a regulatory environment
–– Identifying the success factors for the processes within the self-assessment scope
–– Scheduling the self-assessment
–– Selecting the self-assessment team
-––– Cross-functional competency
-––– Self-assessment process facilitator
-––– Line organization ownership of the self-assessment process
-––– Objectivity and thoroughness
-––– Ethics
–– Data Collection
-––– Program-based, performance-based and results-based data
–––- Definitions of each
-––– Benefits for and cautions with each
-––– Benchmarking
-––– Operating experience
-––– Real time observations and observation skills
-––– Interviewing and interviewing skills
-––– Records
–-–– Status of resolution of prior issues
-––– Data sampling
–– Analyzing self-assessment data
-––– Facts versus conclusion
-––– Addressing factual disagreement
-––– Elements of a “conclusion” statement
-––– “Pulling the string”
-––– “Rolling-up” related conclusions
-––– Analyzing data on a department-wide or facility-wide basis – e.g., common cause
–– Reporting self-assessment results
–– Oral and written reports
-––– Reporting objectives
-––– Reporting timeliness
-––– Report structure
-––– Problem significance
-––– Problem ownership
-––– Problem entry into the corrective action process

  • Periodic, independent oversight of the Self-Assessment Program
  • Self-Assessment Program written policies and procedures
  • Quantitative Performance Indicators (QPIs)

–– Definitions of terms
–– Objectives of QPIs
–– Criteria for the selection and use of QPIs
–– Hierarchy of QPIs – leading and lagging QPIs
–– Types of QPIs – absolute and index
–– Criteria for the establishment of corrective action thresholds
–– Groupings of QPIs for various functions
-––– QPIs unique to the design engineering function
-––– QPIs unique to the procurement function
-––– QPIs unique to the operations function
-––– QPIs unique to the field work planning function
-––– QPIs unique to the maintenance function
-––– QPIs applicable to all functions – e.g., safety, environment

  • Descriptions of the QPIs in each group
  • Examples of periodic reports derived from QPIs

    Note:  Literally, dozens of QPIs will be described with their rationale and formulae.

Handouts

  • Copy of the visual aids
  • Self-assessment articles
  • Samples of a self-assessment procedure and a self-assessment report
  • Copies of the QPIs and sample QPI reports
  • Certificate of Completion showing 15 education hours with 1.5 Continuing Education Units that may be used toward university course credits or professional re-certifications, signed by Ben Marguglio

 

Human Error; Human Error Prevention; Human Error Reduction; Error; Human Performance; Human Performance Improvement; Root Cause Analysis; Corrective Action; Process Improvement