Quality Principles Underlying ISO 9001:2000

Human Error; Human Error Prevention; Human Performance; Human Performance Improvement; Problem Reporting;
Root Cause Analysis; Corrective Action; Process Improvement Tools; Quality and Environmental Management Systems

Principles Underlying ISO 9001:2000 BW (Ben) Marguglio; President; BW (Ben) Marguglio, LLC
Why This Seminar?	This seminar focuses on the principles underlying the requirements of ISO 9001:2000, “Quality management systems – Requirements”. In the absence of an understanding of the principles, there can be little understanding of the requirements.
Audience	This seminar is designed for those who have recently entered the quality assurance field, or for quality assurance professionals who want to enhance their understanding of the field, and for those who have to interface with quality assurance professionals.
Learning Outcomes	Upon completion of this seminar, with an understanding the logic underlying each of the eight principles and the technical and economic benefits of their appropriate application, one will be better prepared to apply the requirements of ISO 9001:2000. Examples of the application of each principle will be provided and discussed.
Outline	Foundation necessary to understand the principles: • Scope of the quality function • Marguglio’s quality cube • Description of the ISO 9000 series Principles: The language of each principle is analyzed to gain a full understanding of the principle and its universal applicability. The technical and economic bases for the principle are discussed. Examples of the application of the principle are provided for various phases of enterprise activity, such as: design; procurement; construction, fabrication, assembly and installation; inspection and test; handling, storage, packaging and shipping; and field service. Examples of misapplications or non-applications of the principle are provided. The benefits of appropriate application, and the consequences of mis-application or inappropriate non-application are discussed. The principles are: • Principle 1 – Customer focus • Principle 2 – Leadership • Principle 3 – Involvement of people • Principle 4 – Process approach • Principle 5 – System approach to management • Principle 6 – Continual improvement • Principle 7 – Factual approach to decision making • Principle 8 – Mutually beneficial supplier relationships
Handouts	• Copy of the visual aids • Copy of ISO 9001:2000 • Certificate of Completion, with Continuing Education Units
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