Human Error; Human Error Prevention; Human Performance; Human Performance Improvement; Problem Reporting;
Root Cause Analysis; Corrective Action; Process Improvement Tools; Quality and Environmental Management Systems

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Implementing a Quality Management System - Baldrige Criteria
James O. Hill, P.E.
Audience

This seminar is for those who are responsible for designing and implementing a quality management system (QMS) or for evaluating its effectiveness. It is particularly appropriate for the understanding and hands-on application of the Malcolm Baldrige National Quality Award (MBNQA) criteria.
Learning Outcomes

Upon completion of this seminar, one will be able to:
• Understand the MBNQA Performance Criteria for Business Excellence;
• Apply the criteria in the design or evaluation of your organization’s QMS;
• Understand how various improvement and quality approaches (Lean, Six Sigma, ISO 9001:2000,
   and others) apply in the context of your QMS;
• Understand your organization as a process-based enterprise;
• Develop and use leading and lagging performance indicators.

Outline 1. Quality Management System
    a. Concept
    b. Examples
    c. The MBNQA Criteria viewed as a QMS System                                                                             2. Understanding a process-based view of your business enterprise
3. MBNQA Performance Excellence Categories and Criteria – understanding and applying
    a. Organizational Profile
    b. Leadership
    c. Strategic Planning
    d. Customer focus
    e. Information and analysis
    f. Human Resource utilization
    g. Value creation processes
    h. Performance Results (measures of performance)
4. Approaches to using the MBNQA criteria for your organization
Handouts • Copy of the visual aids (handouts illustrating the application and use of criteria)
• Extensive reference to other learning tools for application
• Copy of the MBNQA Criteria
• Certificate of Completion, with Continuing Education Units

Click here to register for the "Implementing a Quality Management System - Baldrige Criteria” Seminar

Click here for Jim Hill’s credentials

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