Human Error; Human Error Prevention; Human Error Reduction: Error; Human Performance; Human Performance Improvement; Root Cause Analysis; Corrective Action; Process Improvement

Public Seminars:

For a brief description of a seminar, scroll down below the line.  For a complete description, click the "Seminars Descriptions" button, above, or click a "Learn More" button, below.  To register for a seminar, click the "Registration" button, above.  

The "Human Error Prevention" and "Root Cause Analysis" Seminars are available as a Bookinar™ at www.bookinars.biz.

Public Webinars:

* "How to Analyze the Quality of the Design of a Process”
Presented by: Ben Marguglio.
Presentation date and time: TBD.

* "Management of Change to Facility Design"
Presented by: Ben Marguglio.
Presentation date and time: TBD.

* "Visual Lean Basics - Lean Eyes - Learning to See Waste”
Presented by: Glenn Tanzman.
Presentation date and time: TBD.

For a brief description of a webinar, scroll down below the line.  To register for a webinar, click the "Registration" button, above.  

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Public Seminars:

"Human Error Prevention" Seminar – Ben Marguglio

In addition to discovery and invention, human error prevention can be the greatest contributor to improved productivity, safety and quality.  Persons responsible for improving productivity, safety and quality should consider attending this seminar.

The principles and practices of human error prevention are universally applicable regardless of the type of industrial, commercial or governmental enterprise, and regardless of the type of function performed within the enterprise. 

This seminar is truly unique and up to date with the latest developments in human error prevention. Ben Marguglio's new taxonomy of human error causal factors and his human error-related models demonstrate his leadership in this subject. Examples and case studies amply reinforce the human error prevention principles and practices.

This seminar covers:
· Classifications of human error;                                                                                                       · Quality and safety culture and the quality- and safety-conscious work environment;                               · Leadership responsibilities;                                                                                                            · The total quality and safety function;
· The four levels of human error;
· The three levels of barriers to human error and to the hazards activated by human error;
· The four types of barriers at each barrier level;                                                                               · The relationship of barriers to the total quality and safety function;                                                    · Methods by which to make barriers effective;
· Error-inducing conditions;
· Behaviors to counteract error-inducing conditions;
· Thought processes and behaviors leading to non-conservative decisions;
· Thought processes and behaviors leading to conservative decisions;
· Techniques to prevent recurrence of error - e.g., coaching;                                                              · Metrics;
· Defense in depth;                                                                                                                      · Summary of the principles of human error prevention.

1.5 Continuing Education Units.

Click "Learn More" to see seminar outline.

"Root Cause Analysis" Seminar – Ben Marguglio

Persons who are responsible for identifying and reporting off-normal conditions, evaluating the conditions and their effects, identifying causal factors, recommending various types of corrective actions, tracking the implementation of corrective actions, and managing the overall system should consider attending this seminar.

Ben Marguglio's analytical logic and rigor, with unique analytical templates, yield greater consistency in the application of the various root cause analysis tools and greater effectiveness in the results of root cause analysis. 

This seminar covers all of the elements of a problem / condition reporting, root cause analysis and corrective action system with emphasis on the following root cause analysis techniques: Failure Mode & Effects Analysis for hardware problems and Hazard-Barrier-Effects Analysis for management and technical process problems.  Also, this seminar will cover a modified Hazard-Barrier-Effects Analysis technique that can be completed for precursors in four person-hours or less - a technique that allows the root cause analysis resource expenditure to be proportional to the significance of the problem, while still enabling the analyst to identify human performance root causes.

1.5 Continuing Education Units.

Click "Learn More" to see seminar outline.

"Cost Effective Requirements for Procurement of Design & Construction Services / Components" Seminar – Ben Marguglio

This seminar covers dozens of contractual clauses that make quality and economic sense for the procurement of design and construction services and components for both new facilities and major modifications to existing facilities. 

Although the focus in this seminar is on contractual clauses that are applicable to nuclear powered electricity generating facilities and U.S. Department Of Energy nuclear laboratories, and although the basic source document is ANSI/ASME NQA-1, quality and procurement engineers from other types of highly technical and complex facilities will definitely benefit from this seminar because the clauses apply equally to these facilities (e.g., gas and oil facilities, ports, military facilities). 

For quality and economic benefit, the contractual clauses go beyond the standards noted above. The implementation of a few of these clauses can have the potential for avoiding tens and hundreds of thousands of dollars in unnecessary expenditures. 

The major elements of each clause will be described and the logic supporting the technical and economic benefits of the clause will be discussed.

The Commercial Grade Item Dedication, Commercial Grade Service Dedication and Commercial Grade Software Dedication processes will be described, along with Failure Mode and Effects Analysis, it being a necessary element of Commercial Grade Item / Service / Software Dedication. 

0.75 Continuing Education Units.

Public Webinars:

"How to Analyze the Quality of the Design of a Process” Webinar – Ben Marguglio 

Audience: 

This presentation is designed for those who are responsible for designing, implementing and overseeing management and technical processes. 

Learning Outcomes: 

Upon completion of this webinar, one will:

·  Understand the 8 Wastes;
·  Understand the 5 Ss;
·  Understand the 7 human error causal factors;
·  Understand hazards and barriers;
·  Understand the human error and event models, including the 4 levels of human error and the 3 levels of barriers;
·  Understand the model / sequence for the design of a process;
·  Understand the 6 Ms;
·  With the foregoing understandings, apply the logic by which to analyze the quality of the design of a process. 

Outline: 

·  8 Wastes
·  Tasks with value
·  5 Ss
·  Human error causal factors with examples
·  Hazards and barriers
·  Models of an event
·  4 levels of human error
·  3 levels of barriers for error prevention, detection and mitigation
·  Exercise
·  Model of how a process is designed
·  Equipment barriers
·  Preventing holes in equipment barriers
·  The logic for analyzing the quality of the design of a process and how to apply this logic

0.15 Continuing Education Units.

Handouts are not provided for this webinar but may be licensed separately following the webinar.

“Management of Change to Facility Design” Webinar – Ben Marguglio 

Audience:

This presentation is designed for those who are responsible for designing, implementing and overseeing the system for managing changes to the structures, systems and components of facilities that are used to produce product (items and services) – e.g., facilities such as electricity generating plants, liquid gas terminals and gas pipelines, oil rigs and refineries, textile mills, pharmaceutical manufacturing plants, airports and seaports, and research facilities, among commercial and governmental facilities of many other types. 

Learning Outcomes: 

Upon completion of this webinar, one will understand: 

·  Change management and configuration management definitions and terminology;
·  Differences in the management of design changes to facilities versus the management of design changes to items produced in lots or batches;
·  Each phase of the facility design change management system;
·  Major considerations to be addressed in the procedure(s) for each phase;
·  Performance metrics. 

Outline:

·  Differences between managing changes to the design of a facility as contrasted to managing changes to the design of items that are manufactured in lots or batches.
·  Definitions of configuration management given in various standards.
·  The various phases of the management system and the major considerations to be taken into account for each phase.
·  The phases covered are: change proposal; response to change proposal; establishment of the change project; classification of the change; establishment of change project schedule; preparation of the design change documents (performance requirements, and conceptual, system, and detail design); field implementation of the design; turnover to operations; maintenance of equilibrium among the documented configuration, as-built configuration, and supporting documents and activities.
·  Performance metrics. 

0.15 Continuing Education Units.

Handouts are not provided for this webinar but may be licensed separately following the webinar.

"Visual Lean Basics – Lean Eyes – Learning to See Waste" Webinar – Glenn Tanzman

This webinar is designed for managers, supervisors, and implementers of any operational processes: production, logistics, shipping/receiving, maintenance, as well as those working in purchasing, quality and administration.

Manufacturing and maintenance are all about processes. The effectiveness of these processes is a function of good process design which eliminates waste, good communication of that design, and good team efforts. An effective process design is one in which the tasks and activities are value-adding (VA) – something for which the customer is willing to pay. Waste is the non-value-adding tasks and activities (NVA) – that are included in our processes, often because of false perceptions of reality and need.

Developing the ability to recognize waste is an essential first step on the right path of the Lean journey. "Lean Eyes" means having that ability.

Two useful tools to help detect and eliminate waste in processes will be described in detail. The goal is to enable the participant to easily identify, quantify, and prioritize the wasteful tasks and activities that occur both on the production floor and in the office.

Learning objectives:

·  Identify the 8 deadly wastes;
·  Differentiate between VA and NVA tasks and activities;
·  Understand an effective behavioral science-based approach to team communication;
·  Utilize Visual Systems to influence, direct, or limit behaviors;
·  Understand how Visual Devices can prevent us from making costly mistakes;
·  Create a workplace that is safe, clean, well-ordered, self-explaining, and self-regulating;
·  Use the 15 second and 15 minutes tests to drive continuous improvement.

0.15 Continuing Education Units.

Handouts are not provided for this webinar but may be licensed separately following the webinar.

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In-House Seminars:  (Click on seminar title for details)